Question 1

How does Yasiru Cabs airport pickup work at Bandaranaike International Airport (CMB)?

Accepted Answer

When you book an airport pickup, our chauffeur monitors your flight arrival in real-time. Upon landing and clearing customs, our driver will be waiting in the arrival exit lobby holding a personalized name board with your name. They will assist with your luggage and escort you directly to your air-conditioned vehicle parked at the passenger terminal.

Question 2

What happens if my flight to Colombo is delayed?

Accepted Answer

There is no extra charge for delayed flights. We track your flight number (e.g., UL, EK, QR, SQ) live. Your driver adjusts their arrival schedule to match your actual landing time, with complimentary waiting time included for baggage claim.

Question 3

How long before my departure flight should I leave Colombo or southern beaches for BIA?

Accepted Answer

We recommend departing Colombo at least 3.5 to 4 hours before scheduled international departure. Via the E03 Katunayake Expressway, the drive from central Colombo takes approximately 35 to 45 minutes. From Galle or Mirissa via the E01 Southern Expressway, plan 2 to 2.5 hours travel time.

Question 4

Are expressway highway toll charges included in the airport transfer price?

Accepted Answer

Expressway tolls can be included directly in an all-inclusive quote or paid in cash at the expressway toll plazas (E03 Colombo-Katunayake expressway toll is LKR 300 - 400). We clarify this upfront during booking with zero surprises.

Question 5

How is the taxi fare calculated?

Accepted Answer

Our fares are calculated based on transparent per-kilometer rates using exact Google Maps driving distance. There are zero surge charges, midnight penalty fees, or hidden markups. You can calculate your exact fare using our online live estimator.

Question 6

What payment methods does Yasiru Cabs accept?

Accepted Answer

We accept Cash (Sri Lankan Rupees LKR, USD, EUR, GBP), Direct Bank Transfer, and major Credit/Debit Cards for pre-arranged bookings and corporate invoices.

Question 7

Can I book a taxi late at night or early morning in Colombo / Piliyandala?

Accepted Answer

Yes! Our dispatch hotline (+94 75 652 3063) and drivers operate 24 hours a day, 7 days a week, 365 days a year for emergency city pickups, midnight airport drops, and sunrise excursions.

Question 8

How far in advance should I book my ride?

Accepted Answer

For immediate city rides in Colombo, Piliyandala, and Maharagama, drivers can arrive within 10 to 15 minutes. For airport transfers, we recommend booking at least 6 to 12 hours ahead. For multi-day round tours or luxury KDH passenger vans, booking 2 to 5 days ahead ensures vehicle availability.

Question 9

What is the difference between a Toyota KDH Flat Roof and High Roof van?

Accepted Answer

The KDH Flat Roof van seats up to 9 passengers with 6 to 8 suitcases and dual air conditioning, perfect for standard family vacations. The KDH High Roof van is larger, seating up to 14 passengers with generous standing room and a dedicated luggage compartment holding 10 to 12 large bags, ideal for tour groups and long-distance travel.

Question 10

Do your vehicles have working air-conditioning?

Accepted Answer

Yes, 100% of our fleet (including budget cars, sedans, and KDH passenger vans) are fully air-conditioned, clean, non-smoking, and maintained in excellent mechanical condition for tropical Sri Lankan weather.

Question 11

Are child safety baby seats available on request?

Accepted Answer

Yes, child and infant safety car seats are available upon advance request for family travelers. Please notify us during your WhatsApp or online booking.

Question 12

Can I rent a car without a driver (Self-Drive)?

Accepted Answer

No, Yasiru Cabs exclusively provides chauffeur-driven vehicles with certified commercial drivers. This ensures total passenger safety, stress-free navigation through Sri Lankan traffic, and expert local route knowledge.

Question 13

Who pays for the driver’s food and accommodation on multi-day round tours?

Accepted Answer

Many tourist hotels and guest houses in Sri Lanka provide complimentary food and quarters for tourist drivers. If your accommodation does not offer driver lodgings, a standard driver stay/food allowance of LKR 4,000 per night applies.

Question 14

Can the driver suggest scenic stops, restaurants, and tourist attractions?

Accepted Answer

Yes! All our tour chauffeurs speak conversational English and know Sri Lanka inside-out. They can recommend tea factories, spice gardens, viewpoints (like Ramboda Falls or Kadugannawa), authentic local eateries, and coordinate safari jeeps in Yala, Udawalawe, or Minneriya.

Question 15

Can we customize our tour itinerary during the trip?

Accepted Answer

Yes, our private driver service offers complete flexibility. You can adjust departure times, add spontaneous photo stops, or alter your daily schedule at your own pace without rigid bus tour schedules.

Frequently Asked Questions

Still Have Questions?