Terms & Conditions

• Advance Bookings: Trips booked through our online fare estimator or WhatsApp are confirmed once our dispatch officer issues a booking confirmation text with driver and vehicle details.

• Immediate Pickups: On-demand rides in Colombo, Piliyandala, and surrounding suburbs are dispatched within 10 to 15 minutes, subject to vehicle availability in your quadrant.

• Flight Monitoring for BIA Airport Pickups: We track your flight number in real time. If your flight is delayed, our driver automatically adjusts their arrival at no extra waiting fee for the first 90 minutes after actual landing.

• Transparent Per-Km Rates: Fares are calculated on actual Google Maps route mileage based on our published rates for each vehicle class.

• Expressway Tolls: Highway toll charges (e.g., E01 Southern Expressway, E03 Katunayake Expressway, E04 Central Expressway) are not included in base distance fares unless explicitly requested as an all-inclusive package. Tolls can be paid directly to the driver in cash or added to your itemized invoice.

• Accepted Currencies & Methods: We accept Sri Lankan Rupees (LKR), US Dollars (USD), Euros (EUR), and British Pounds (GBP). Payments can be settled via Cash, Bank Transfer, or Major Credit/Debit Cards for pre-arranged journeys.

• On overnight outstation round tours (Kandy, Nuwara Eliya, Ella, Sigiriya, Yala), clients may either arrange driver accommodation at their hotel (many hotels in Sri Lanka provide free driver quarters) or opt for a standard driver accommodation/food allowance of LKR 4,000 per night.

• For extended tours spanning multiple nights, standard additional night vehicle retention charges apply as itemized during booking.

• Passengers must choose an appropriate vehicle category matching their passenger count and luggage volume (e.g. Budget cars accommodate 3 pax + 1-2 small bags; Sedans accommodate 4 pax + 3 suitcases; KDH vans accommodate 9-14 pax + 8-12 large bags).

• Drivers reserve the right to decline luggage exceeding the designated boot or roof rack capacity if it compromises passenger safety or road visibility.

• City & Airport Trips: Cancellations made at least 3 hours prior to scheduled pickup incur zero cancellation fee. Cancellations made after the driver has dispatched to your doorstep may incur a minimal nominal call-out fee.

• Multi-Day Tours & Special Events: Cancellations made 48 hours in advance are fully refundable without penalty.

• Rescheduling: We gladly accommodate itinerary adjustments free of charge, subject to vehicle and chauffeur availability.

• Non-Smoking Vehicles: Smoking and consumption of illicit substances are strictly prohibited inside all fleet vehicles to maintain hygiene for subsequent passengers.

• Lost Property: Any items forgotten inside our vehicles will be safeguarded and handed over to our Piliyandala operations hub or returned to your hotel upon contact with our 24/7 hotline.